Shipping Process:

At GotYourKicks, we aim to provide a smooth and efficient delivery experience for our customers. Our products are delivered to all countries, with a focus on the UAE. Shipping will be handled by a third-party courier service.

Delivery Fees:

Within UAE: Delivery fees will be a flat rate of AED 10. International: Delivery fees outside the UAE will be calculated based on the destination and displayed during the checkout process.

Delivery Time:

Within UAE: Delivery will take 1-2 working days. International: Delivery will take 4-10 working days, depending on the destination country.

To avoid any delivery delays, please provide your complete address and contact details.

If applicable, multiple bookings/orders/shipments may result in multiple postings to your cardholder’s monthly statement.

Refund Policy

Refunds:

Refunds will be made to the original mode of payment and processed within 10 to 45 days, depending on the issuing bank of the credit card.

Return Policy:

We accept returns within 7 days of receipt, provided the delivery packaging has not been opened or the products are damaged or incorrect. Please notify us and return the items in their original packaging. We will endeavor to send you a replacement or issue a refund. Returns are only accepted if the products are not tampered with, are sealed, and remain in the original packaging. If these conditions are met, please ship your products back to us using a registered courier service. We reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & handling fees are non-refundable.

Cancellation Policy

Time to Report:

Customers can cancel their order within 24 hours. Refunds will be made back to the original payment solution used by the customer. Please allow up to 45 days for the refund transfer to be completed.

Conditions for Cancellation:

Cancellation and replacement of orders are subject to the following conditions:

Orders must be reported for cancellation within 24 hours of placing the order. Products must not be shipped yet. If the product has been shipped, it cannot be canceled but can be returned following our return policy.

If you have any questions or require further assistance, please contact us at:

Email: support@gotyourkicks.com